Shopping FAQ

All prices reflected are in Singapore dollars and true to what you will pay for your items. There are no packing charges, but there is a minimum spend amount of S$40 to qualify for free shipping. 

We accept payment by Credit Cards, PayPal, Bank Transfer and PayNow (for customers based in Singapore).  Check out to see all payment options. If you wish to redeem your PERK Points, you may click on the blue "Pay with PERK Points" button on your Cart page.    

How to use Bank Transfer and PayNow

Please follow the instructions given when you choose Bank Transfer or PayNow as Payment Method during check-out. After making payment, send an email to orders@pout.com.sg to let us know that you have paid for your order. Your package will be on its way once we verify that funds have been successfully received, and an shipping email will be sent to notify you.

After you place an order successfully through our online checkout process, an order acknowledgement will be sent to you via email with your shipping and order details. 

There may be rare instances where we may not be able to process your order and this may be due to reasons such as:

- where goods are not available;
- where we cannot obtain authorization for your payment; and/or
- if there has been a pricing or product description error.

In such cases where funds have already been received, you will receive a full refund.

From time to time, we may run some special product promotions that give you discounts off or other special deals.  Subscribe to our newsletter and be the first to be updated on promotions!

Remember that our pout PERKS program earns you an equivalent of approximately 5% of purchase value in points. These points may be used to offset the cost of future purchases. Learn more about pout PERKS here.

All products where expiry dates are not stated have shelf life of more than 6 months from point of purchase. If a product is on clearance sale due to its expiry, the expiry date will be stated in the drop down list beside the Add to Cart button.

All promotions, discounts, privileges, contests and other programs may be subject to additional terms and conditions which can be found within our website.

Our decision on all matters relating to the above-mentioned is final and binding. We reserve the right to discontinue any promotions, discounts, privileges, contests and other programmes, at any time without notice or liability.

Rest assured that your orders will be appropriately packed for their shipping experience. Hair and body care products are placed in a carton box, and well-stuffed to minimise chances of spillage.  For more information about shipping, please refer to our Shipping page.

If you wish to cancel or modify your order, you can notify us by email to  within three (3) hours of placing your order. After which, we will not be able to entertain any order cancellations or modifications, and the transaction will be considered complete.

Due to the nature of products we carry, for hygiene reasons, we cannot accept exchange of goods.